PickleWallet
PickleWallet Support
Need help with PickleWallet? We are here to help with account questions, app issues, subscriptions, group setup, scheduling games, and shared-cost tracking questions.
Contact Support
Email us at: support@picklewalletapp.com
Please include:
- Your account email
- Your device type, such as iPhone or Android
- Your app version, if available
- A short description of the issue
- Screenshots, if helpful
Delete your account
You may initiate account deletion inside PickleWallet from Me → Account Settings → Delete Account. You can also review the steps and request deletion from our Account Deletion page.
Delete data without deleting your account
You may ask us to delete certain data while keeping your PickleWallet account. Email us from the address registered to your account and describe the data you want deleted. Use the subject “PickleWallet data deletion request.” We may ask you to verify account ownership before processing the request.
Data you can ask us to delete or reset
- User or group avatars you control
- Birthday, bio, headline, play preferences, and other optional profile fields
- Optional external payment handles, such as Zelle, Venmo, Cash App, or PayPal identifiers
- Other removable content that you identify in your request
Data that may be kept
While your account remains active, we keep the authentication account and information required to operate it. We may also retain shared group, game, guest, attendance, payment-history, balance, security, fraud-prevention, accounting, or dispute records when deletion would affect other users, accurate shared records, or legal obligations. App-store and subscription providers may retain their own purchase records under their policies.
We aim to complete a verified data deletion request within 30 days. If a request is unusually complex or a record must be retained, we will explain the result or any additional time needed. Records kept for shared-history, security, accounting, dispute, or legal purposes do not have one fixed additional retention period; they are retained only as long as reasonably necessary for those purposes. See our Privacy Policy for more information.
For other privacy questions, email support@picklewalletapp.com.
Payments and Shared-Cost Tracking
PickleWallet does not process payments, hold money, or transfer money. Players pay each other outside the app using their own preferred method, such as Venmo, Zelle, PayPal, Cash App, cash, or other payment apps.
PickleWallet only helps groups calculate shared costs, track payment status, record prepaid balances, and show reminders.